Terms of service

Terms of Service

Last Updated: 23 August 2026

Welcome to Kinnow. These Terms of Service ("Terms") govern your use of the Kinnow website, kinnow.in, and your purchase of products from our online store.

By accessing or using our website, placing an order, or purchasing any product from Kinnow, you agree to be bound by these Terms. Please read them carefully before using our website.

1. About Kinnow

Kinnow is an online store offering handmade and fashion products, including crochet bags, jewellery, charms, accessories and other lifestyle products.

In these Terms, "Kinnow", "we", "us", or "our" refers to the owner/operator of the Kinnow online store.

"You", "customer", or "user" refers to any person who accesses our website or purchases products from us.

2. Eligibility

By using this website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable Indian law.

  • The information you provide to us is accurate and complete.

  • You will use our website only for lawful purposes.

  • You will not misuse, disrupt, or attempt to gain unauthorized access to our website or its systems.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions and other information displayed on our website are accurate.

However:

  • Colours may appear slightly different depending on your device or screen settings.

  • Handmade products may have minor variations in shape, stitching, texture, size or finish.

  • Such minor variations are a natural characteristic of handmade products and should not automatically be considered defects.

  • Product availability may change without prior notice.

We reserve the right to correct errors, update product information or discontinue products at any time.

4. Prices

All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may be changed at any time without prior notice.

Any applicable taxes, shipping charges or other charges will be displayed during the checkout process where applicable.

We reserve the right to correct pricing errors. If an order has been placed at an incorrect price due to a technical or human error, we may contact you regarding the order or cancel the order and issue an applicable refund.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to accept, reject or cancel an order for reasons including:

  • Product unavailability

  • Incorrect product or pricing information

  • Suspected fraudulent or unauthorized transactions

  • Incorrect shipping information

  • Technical errors

  • Failure of payment

  • Other circumstances that prevent us from fulfilling the order

If we cancel an order after payment has been received, the eligible amount paid for the cancelled order will be refunded using the applicable payment method or another appropriate method.

6. Payment

Payments may be processed through third-party payment gateways or other payment methods made available on our website.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Kinnow does not ordinarily store complete credit/debit card information on its own servers. Payment information may be processed by the relevant third-party payment service provider according to its own terms and privacy practices.

7. Shipping and Delivery

We ship orders to serviceable locations within India.

Estimated delivery times displayed on the website are estimates and may vary depending on:

  • Delivery location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Natural events

  • Logistics disruptions

  • Incorrect or incomplete address information

  • Other circumstances beyond our reasonable control

Customers are responsible for providing accurate delivery information.

If a package cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges or other applicable conditions may apply.

Please refer to our Shipping Policy for detailed delivery information.

8. Returns, Exchanges and Refunds

Returns, exchanges and refunds are governed by our separate Return & Refund Policy.

Customers should review that policy before placing an order.

Where a return, replacement or refund is applicable, customers must follow the procedure specified in our Return & Refund Policy.

Certain products may not be eligible for return or exchange due to their nature, hygiene considerations, customization, or other reasons specified in our Return & Refund Policy.

Nothing in these Terms is intended to limit any rights available to consumers under applicable Indian law.

9. Damaged, Incorrect or Defective Products

If you receive a product that is damaged, defective, incorrect, or materially different from what was ordered, please contact us within the time period specified in our Return & Refund Policy.

We may request photographs, videos, packaging information, order details or other information necessary to investigate the issue.

After verification, we may provide an appropriate remedy in accordance with our applicable policies and Indian consumer protection law.

10. Handmade Product Variations

Many Kinnow products are handmade.

Because of the handmade nature of our products, minor differences in:

  • Crochet stitches

  • Thread placement

  • Texture

  • Shape

  • Colour tone

  • Dimensions

  • Finishing

may occur from one product to another.

These minor variations are part of the handmade character of the product and do not necessarily constitute a manufacturing defect.

11. Website Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to interfere with website security.

  • Copy, reproduce or commercially exploit our website content without permission.

  • Introduce viruses, malware or other harmful technology.

  • Attempt to access restricted areas of the website.

  • Use automated systems to scrape or collect website content without our written permission.

  • Submit false, misleading or fraudulent information.

  • Place fraudulent or abusive orders.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

12. Intellectual Property

All content available on the Kinnow website, including but not limited to:

  • Brand name and logo

  • Product photographs

  • Product descriptions

  • Graphics

  • Website design

  • Text

  • Videos

  • Illustrations

  • Marketing materials

is owned by or licensed to Kinnow and is protected under applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, sell, publish or commercially exploit our content without our prior written permission.

13. User Reviews and Content

If you submit reviews, photographs, comments, testimonials or other content to Kinnow, you confirm that:

  • You have the right to submit the content.

  • The content does not violate any applicable law.

  • The content does not infringe another person's intellectual property or privacy rights.

  • The content is not fraudulent, abusive, defamatory or misleading.

By submitting content, you grant Kinnow permission to use, reproduce and display that content for legitimate business, marketing and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

14. Third-Party Services

Our website may use third-party services such as:

  • Payment gateways

  • Shipping and logistics providers

  • Analytics services

  • Advertising platforms

  • Social media services

  • Shopify and Shopify-related services

Your use of third-party services may be subject to their respective terms and privacy policies.

Kinnow is not responsible for the independent policies, practices or availability of third-party services.

15. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and process personal information provided by customers.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

16. Disclaimer

We make reasonable efforts to keep our website accurate and operational. However, we do not guarantee that:

  • The website will always be available or uninterrupted.

  • The website will always be free from errors.

  • All information will always be completely accurate or current.

  • The website will be free from technical issues or harmful components.

Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded or limited under applicable Indian law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Kinnow will not be liable for indirect, incidental, special or consequential losses arising from the use of our website or products.

This limitation does not apply where such limitation is prohibited by applicable law or where liability cannot legally be excluded.

Nothing in these Terms is intended to restrict statutory consumer rights available under Indian law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Kinnow harmless from claims, losses, damages, liabilities and expenses arising from:

  • Your violation of these Terms.

  • Your misuse of our website.

  • Fraudulent or unlawful activities carried out by you.

  • Your infringement of another person's rights.

19. Force Majeure

Kinnow will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, strikes, transportation disruptions, government actions, internet or technology failures, pandemics, war, civil unrest or other unforeseen circumstances.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, products, services or applicable laws.

The updated Terms will be posted on this page with the revised "Last Updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from your use of the website or purchase of products shall be subject to the jurisdiction of the courts having appropriate jurisdiction in India, subject to applicable consumer protection laws and the jurisdiction available to consumers under applicable law.

22. Consumer Rights

Nothing in these Terms is intended to take away, restrict or waive any mandatory rights or protections available to consumers under applicable Indian law.

Kinnow will comply with applicable consumer protection and e-commerce requirements.

23. Grievance Redressal

For questions, complaints or concerns relating to an order, product or use of our website, customers may contact us using the details below.

Brand: Kinnow
Website: kinnow.in
Email: kinnow.0013@gmail.com
Phone/WhatsApp: 9892474735
Business Address: T 1 - 903, Cluster 4, Phase 2, Runwal My City, Manpada Road, Dombivli East, Thane - 421204. Landmark - Opposite Ryan International School.

We will make reasonable efforts to respond to and resolve customer complaints within the applicable legal and regulatory requirements.

24. Contact Us

If you have any questions regarding these Terms of Service, please contact:

Kinnow
Email: kinnow.0013@mail.com
Phone/WhatsApp: 9892474735
Website: kinnow.in

By using the Kinnow website or placing an order, you acknowledge that you have read and agreed to these Terms of Service.