Refund policy

Return & Refund Policy

Last Updated: August 2026

Thank you for shopping with Kinnow. We want you to be happy with your purchase. Please read our Return & Refund Policy carefully before placing your order.

1. Return Eligibility

We accept returns only in the following situations:

  • The product received is damaged or defective.

  • The product received is incorrect or different from what was ordered.

  • A product is missing from the order.

For eligible products, you must contact us within 48 hours of delivery.

For damage, defect or incorrect-product claims, please provide clear photographs and/or an unboxing video showing the condition of the package and product.

2. Products That Cannot Be Returned

Due to the nature of our products, the following items are generally non-returnable:

  • Products that have been used, worn, washed or altered.

  • Products damaged after delivery due to improper handling.

  • Products without original packaging, tags or accessories.

  • Products damaged due to normal wear and tear.

  • Customised or personalised products.

  • Products returned after the applicable return period.

  • Jewellery showing signs of use, scratches, tarnishing or damage caused after delivery.

However, if you receive a product that is defective, damaged in transit or different from what you ordered, please contact us and we will review the issue.

3. Return Request Process

To request a return, please contact us at:

Email: kinnow.0013@gmail.com
WhatsApp: 9892474735

Please include:

  1. Order number

  2. Customer name

  3. Reason for return

  4. Clear photographs of the product

  5. Unboxing video, where available

Our team will review the request and confirm whether the return is eligible.

4. Return Shipping

If the return is approved because the product was:

  • Damaged during delivery

  • Defective

  • Incorrectly shipped

Kinnow will arrange or reimburse the applicable return shipping cost, subject to verification.

For any return that is not covered under our return policy, the return request may be rejected.

5. Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method, wherever technically possible.

Depending on your bank, card issuer or payment provider, the refund may take additional business days to reflect in your account.

6. Cancellation Policy

Orders may be cancelled before they are dispatched.

Once an order has been dispatched, cancellation may not be possible.

If an order has already been shipped and the customer refuses delivery or requests cancellation after dispatch, any refund will be subject to the applicable shipping, return and payment-processing costs, where permitted.

7. Wrong or Damaged Product

If you receive a wrong, damaged or defective product, please contact us within 48 hours of delivery.

Please do not use or wash the product after discovering the issue.

We may request photographs, videos or other information to verify the claim.

After verification, Kinnow may offer:

  • Replacement of the product, subject to availability; or

  • Refund of the eligible amount.

8. Exchange Policy

We currently offer exchanges only for products that are received damaged, defective or incorrectly shipped, subject to verification and availability.

We do not offer exchanges solely because of a change of mind, colour preference, size preference or personal preference unless specifically stated on the product page.

9. Refund for Undelivered / Lost Orders

If an order is confirmed as lost in transit by the shipping carrier, Kinnow will investigate the shipment and may provide a replacement or refund after confirmation.

For orders returned to us because of an incorrect or incomplete address provided by the customer, repeated delivery attempts, or refusal to accept the shipment, additional shipping charges may apply before a replacement can be arranged.

10. Promotional and Sale Products

Products purchased during special promotions, clearance sales or discounted offers may have different return or exchange conditions.

The applicable conditions will be mentioned on the relevant product page or promotional offer.

11. Important Note About Handmade Products

Our crochet products are handmade and may have minor variations in stitch pattern, texture, shape or appearance. Such minor variations are a natural characteristic of handmade products and are not considered manufacturing defects.

12. Policy Changes

Kinnow reserves the right to update or modify this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.

13. Contact Us

For questions regarding returns, refunds or exchanges, please contact:

Kinnow
Email: kinnow.0013@gmail.com
WhatsApp: 9892474735
Website: kinnow/in

We will do our best to resolve eligible issues fairly and promptly.

By placing an order with Kinnow, you acknowledge that you have read and understood this Return & Refund Policy.