Shipping Policy

Effective Date: 23 August 2026

At Kinnow, we are committed to delivering your orders safely and on time. This Shipping Policy explains how we process, ship and deliver orders placed through our website.

1. Shipping Locations

We currently ship orders across India.

Availability of delivery may depend on the serviceability of your PIN code and the courier partner available for your location.

2. Order Processing Time

Orders are generally processed and packed within 7-10 business days after successful payment confirmation.

For handmade products, processing may occasionally take additional time because each product is carefully prepared and packed.

Orders placed on Sundays or public holidays will be processed on the next business day.

3. Estimated Delivery Time

Once your order has been dispatched, the estimated delivery time is generally:

• Metro cities: 7-10 business days

• Other cities and towns: 9-11 business days

• Remote locations: 11-12 business days

These are estimated delivery timelines and may vary depending on your location, courier service, weather conditions, public holidays, transportation delays or other circumstances beyond our control.

Where available, estimated delivery dates may also be displayed at checkout. Shopify allows stores to display estimated delivery information based on fulfillment and transit times.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Kinnow may offer free shipping, promotional shipping rates or other delivery offers. The applicable shipping charge shown at checkout will apply to your order.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation containing tracking information, where available.

You can use the tracking details provided to monitor the status of your shipment.

Please allow some time for the tracking information to become active after dispatch.

6. Delayed Deliveries

While we make every effort to deliver orders within the estimated timeframe, delivery may sometimes be delayed because of:

• Courier or logistics delays

• Weather conditions

• Public holidays

• Natural events

• Transportation disruptions

• Incorrect or incomplete address information

• Customer unavailability

• Remote or difficult-to-service locations

• Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact us and we will assist you in checking the shipment status.

7. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• House/flat number

• Building/street name

• Area/locality

• City

• State

• PIN code

• Valid contact number

Kinnow will not be responsible for delays or failed deliveries caused by incorrect, incomplete or inaccurate address information provided by the customer.

If an order is returned to us because of an incorrect address, failed delivery attempts or customer unavailability, additional shipping charges may apply for re-shipping the order.

8. Damaged Package

If you receive a package that appears visibly damaged or tampered with, please contact us as soon as possible.

We strongly recommend taking photographs or videos of the package and product immediately after delivery. This may be required to help us investigate a shipping or product-related issue.

9. Wrong or Missing Product

If you receive an incorrect product, a missing item or an item that is damaged upon delivery, please contact us within 48 hours of delivery with:

• Your order number

• Photographs of the package

• Photographs/videos of the product received

• A description of the issue

Our team will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

10. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on its service policy.

If the customer is unavailable or does not accept the shipment, the courier may return the package to us.

Additional shipping charges may apply if the customer requests re-shipment after a failed delivery or return-to-origin shipment.

11. Cash on Delivery

Cash on Delivery (COD), if available, may be offered only for selected locations and orders.

COD availability and any applicable charges will be displayed at checkout.

12. International Shipping

At present, Kinnow ships only within India.

International shipping may be introduced in the future. Any applicable customs duties, taxes or additional charges for international orders will be communicated when international shipping becomes available.

13. Shipping Partners

We may use third-party courier and logistics partners to deliver your orders. The courier partner may vary depending on your delivery location, product and shipping availability.

Shipping rates and delivery times can vary according to the destination, shipment weight and delivery service selected.

14. Contact Us

If you have any questions regarding your order or shipment, please contact us:

Brand: Kinnow
Website: kinnow.in
Email: kinnow.0013@gmail.com
Phone/WhatsApp: 9892474735

We will be happy to assist you with your order.

Important Note

By placing an order on our website, you acknowledge that delivery timelines are estimates and may vary due to circumstances outside Kinnow's reasonable control.

This Shipping Policy should be read together with our Terms of Service, Privacy Policy, and Return & Refund Policy.